PRE-CONTRACTUAL INFORMATION FORM FOR TRAVEL SERVICES

Otovia GmbH (limited liability) – OtelX

Last updated: 22.09.2026

This information form has been prepared to inform customers before they book a travel service through OtelX and assume an obligation to pay.

Before completing your reservation, please carefully read this form, the reservation summary, the contractual terms of the relevant tour operator or service provider, and the specific cancellation, amendment and refund conditions applicable to your reservation.

1. Travel intermediary’s details

Company name: Otovia GmbH (limited liability)

Brand: OtelX

Address: Holzener Str. 83, 58708 Menden, Germany

Managing Director: XXXXXX

Commercial Register: Local Court of Menden

Commercial Register Number: HRB XXXXXX

Telephone: +49 163 0198812

Email:[email protected]

Reservation service:[email protected]

Website:www.otelx.de

2. OtelX’s activities and intermediary role

Otovia GmbH (limited liability) operates a travel agency under the “OtelX” brand and primarily acts as a travel intermediary.

OtelX does not create or organize its own package holidays.

The hotels, flight tickets, third-party package holidays, transfers, car rentals, tours, activities and other travel services offered on our website are provided by external tour operators or service providers.

OtelX acts as an intermediary in concluding a contract between the customer and the tour operator or service provider expressly identified during the reservation process.

The main contract relating to the travel service is concluded between the customer and the relevant tour operator or service provider.

Unless expressly stated otherwise, OtelX:

• is not the owner or operator of the hotel,
• is not an airline or carrier,
• is not the direct provider of the transfer service,
• is not a car rental company,
• is not the provider of the tour or activity,
• is not the organizer of the arranged package holiday.

OtelX’s statutory obligations and liability in its capacity as a travel intermediary remain unaffected.

3. Travel services arranged through OtelX

The following travel services may be booked through OtelX:

• hotels and other accommodation
• flight tickets
• package holidays organized by third-party tour operators
• airport and hotel transfers
• car rental services
• tours and excursions
• tourism activities
• other individual travel services

The prices, availability and characteristics of the offered services may be provided by the relevant tour operator or service provider through electronic reservation systems, XML connections or API interfaces.

4. Reservation-specific information

The following information concerning the selected travel service is provided separately in the reservation summary displayed during the booking process:

• type of travel service
• main characteristics of the service
• identity of the relevant tour operator or service provider
• travel or service dates
• destination, itinerary or service locations
• hotel, room and meal-plan details
• flight, airline and baggage information
• transfer or car rental details
• number of passengers and guests
• services included in the reservation
• services not included in the reservation
• total price and currency
• taxes and mandatory additional charges
• charges payable at the destination
• payment conditions
• cancellation, amendment, refund and no-show conditions

The reservation summary forms an integral part of this Pre-contractual Information Form.

Before completing the final reservation step that creates an obligation to pay, the customer may view and verify the reservation summary and, where necessary, correct the information entered.

After the reservation has been completed, the reservation summary, booking confirmation and applicable contractual documents will be provided to the customer by email or on another durable medium.

5. Prices and additional charges

The total price of the reservation is displayed clearly before the payment process is completed.

The displayed total price includes the mandatory charges known at the time of reservation that will be collected by OtelX or the relevant service provider.

Charges collected directly from the customer by local authorities, hotels, airports or other service providers may be stated separately, including:

• city or accommodation taxes
• tourism taxes
• resort or facility fees
• security deposits
• baggage fees
• seat-selection fees
• fuel or one-way car rental fees
• local service charges
• other mandatory charges that cannot reasonably be calculated in advance

The final price and charge information applicable to the reservation is provided in the reservation summary displayed before payment.

If the price has been personalized using automated decision-making, the customer will be informed separately.

6. Payment conditions

Depending on the type of reservation and the conditions of the relevant service provider, payment may be made:

• in full at the time of reservation,
• by making a deposit,
• with the remaining amount payable at a later date,
• directly to the tour operator or service provider,
• at the place where the service is provided.

The applicable payment date, deposit amount, balance payment date and accepted payment methods are displayed during the reservation process.

Online payments may be processed through PayPal or Stripe.

Although the payment fields may be integrated into the OtelX website, payment and card information is transmitted directly to the payment provider selected by the customer.

OtelX does not access or store:

• complete credit or debit card numbers,
• card security codes,
• PayPal passwords,
• online banking usernames or passwords.

PayPal or Stripe may conduct authentication or automated risk assessments to ensure payment security and prevent fraud.

7. Formation of the reservation and contract

Completing a reservation form or submitting a reservation request does not necessarily mean that the reservation has been confirmed.

The reservation is confirmed subject to the availability and contractual conditions of the relevant tour operator or service provider.

The binding contract is formed when the reservation is confirmed by OtelX or the relevant service provider and the confirmation is communicated to the customer. Where a different point of contract formation is expressly specified during the reservation process, that reservation-specific provision will apply.

After receiving the reservation confirmation, the customer must immediately check:

• passenger and guest names
• dates of birth
• travel dates
• hotel and room information
• flight and baggage information
• services included in the reservation
• total price
• contact information
• passport or identity document information

Incorrect or incomplete information must be reported to OtelX without undue delay.

Corrections or amendments requested later may be subject to additional charges or may not be permitted under the relevant service provider’s conditions.

8. Cancellation, amendment and refund conditions

The cancellation, amendment, no-show and refund conditions of the relevant tour operator or service provider apply to each reservation.

Reservation-specific conditions are displayed during the booking process before the customer assumes an obligation to pay.

Depending on the type of reservation, the following conditions may apply:

• free cancellation before a specified date
• cancellation charges based on specified percentages
• deduction of service or processing fees
• partial refund
• non-refundable rate
• name or date amendment fee
• payment of a price difference
• amendments not being permitted
• full charge in the event of a no-show

For reservations identified as non-refundable, the full price may be charged even if the customer does not use the service.

Cancellation and amendment requests must be submitted in writing to:

[email protected]

OtelX will forward the customer’s request to the relevant tour operator or service provider without undue delay.

Acceptance of the cancellation, amendment or refund and any applicable charges will be determined in accordance with the relevant service provider’s contractual conditions and applicable law.

9. Right of withdrawal

Consumers may generally have a statutory right of withdrawal for distance contracts.

However, pursuant to Section 312g(2)(9) of the German Civil Code (BGB), the general 14-day right of withdrawal does not apply to the following services where the contract provides for a specific date or period of performance:

• accommodation services
• passenger transport services
• car rental services
• catering services
• tourism, leisure and recreational activities

As travel services offered through OtelX are generally tied to specific travel, flight, accommodation or usage dates, the general right of withdrawal will not apply in most cases after the reservation has been completed.

The absence of a statutory right of withdrawal does not remove any reservation-specific cancellation or amendment rights. The conditions of the relevant tour operator or service provider apply.

10. Hotel reservations

For hotel reservations, the accommodation contract is concluded between the customer and the hotel, tour operator or accommodation provider identified in the reservation.

The hotel’s name, location, check-in and check-out dates, room type, meal plan, number of guests, included services, total price and cancellation conditions are displayed in the reservation summary.

Local taxes, facility fees, deposits or other charges collected directly by the hotel will be stated separately if they are not included in the total price.

11. Flight reservations

For flight reservations, the contract of carriage is concluded between the customer and the airline identified in the reservation.

The airline, flight number, departure and arrival points, flight dates, connection details, cabin class, baggage allowance, total price and ticket conditions are displayed during the reservation process.

Passenger names must be entered exactly as shown on the relevant passport or identity document.

Name, date or flight amendments are subject to the airline’s rules and may require the payment of additional charges.

12. Transfer and car rental reservations

For transfer reservations, the service contract is concluded between the customer and the transfer provider identified in the reservation.

The pick-up and drop-off points, date, time, vehicle type, passenger capacity, baggage conditions and waiting times are displayed in the reservation summary.

For car rental reservations, the rental contract is concluded between the customer and the car rental company identified in the reservation.

The vehicle class, pick-up and return locations, dates, age and driving-licence requirements, fuel policy, mileage limit, credit card and deposit conditions are displayed during the reservation process.

13. Third-party package holidays

Where a product offered through OtelX constitutes a package holiday organized by a third-party tour operator, OtelX acts solely as a travel intermediary.

The tour operator identified in the reservation is responsible for organizing the package holiday and for the proper performance of the travel services included in the package.

Before the reservation is completed, the customer will be provided with:

• the identity and contact details of the tour operator,
• the main characteristics of the package holiday,
• the destination and travel dates,
• transport and accommodation information,
• the total price and payment schedule,
• cancellation and amendment rights,
• passport, visa and health requirements,
• the applicable standard package travel information form,
• insolvency protection and the security certificate (Sicherungsschein), where applicable.

The tour operator’s standard package travel information form supplements and forms part of this general Pre-contractual Information Form.

14. Passport, visa and health requirements

The customer is responsible for checking the passport, visa, entry and health requirements of the countries to which they will travel or through which they will transit.

These requirements may differ depending on the customer’s:

• nationality,
• country of residence,
• travel itinerary,
• transit points,
• passport type,
• personal circumstances.

The customer must ensure that the required documents are valid and obtained in sufficient time before travel.

15. Customer’s obligations

The customer is required to:

• provide accurate and complete information during the reservation process,
• enter passenger names exactly as shown on passports or identity documents,
• check the reservation summary and confirmation,
• make all payments on time,
• comply with passport, visa, health and entry requirements,
• comply with the relevant service provider’s rules,
• report errors or changes without undue delay.

The customer may be responsible for additional charges and losses resulting from incorrect or incomplete information.

16. Complaints and customer service

For questions, amendments, cancellations or complaints relating to a reservation, please contact OtelX:

Otovia GmbH (limited liability)

Holzener Str. 83

58708 Menden

Germany

Telephone: +49 163 0198812

Email: [email protected]

Reservation service: [email protected]

If a problem occurs during the provision of the travel service, the customer must notify the relevant service provider and OtelX without undue delay.

In its capacity as a travel intermediary, OtelX will forward the customer’s notification to the relevant tour operator or service provider.

17. Protection of personal data

Personal data collected as part of the reservation process is processed in accordance with OtelX’s Privacy and Personal Data Protection Notice.

Information required to complete the reservation may be transmitted to the relevant tour operator, hotel, airline, transfer company, car rental company, reservation platform or other service provider.

Depending on the payment method selected, payment data may be processed by PayPal or Stripe.

Further information is available in the Privacy Policy and Cookie Policy published on our website.

18. Applicable contractual documents

The following documents may apply to the reservation:

• this Pre-contractual Information Form
• the reservation-specific summary
• the reservation confirmation
• OtelX’s General Terms and Conditions
• the relevant service provider’s contractual terms
• the reservation-specific cancellation and amendment conditions
• the payment conditions
• the standard package travel information form, where the reservation concerns a package holiday
• the tour operator’s package travel terms, where applicable

Mandatory statutory provisions remain unaffected.

19. Customer’s pre-booking confirmation

Before completing the reservation, the customer confirms that they have read and understood:

• the main characteristics of the travel service,
• the reservation summary,
• the identity of the service provider or tour operator,
• the total price and additional charges,
• the payment conditions,
• the cancellation, amendment, no-show and refund conditions,
• the applicable contractual conditions,
• OtelX’s role as a travel intermediary.

For package holiday reservations, the customer also confirms receipt of the relevant tour operator’s standard package travel information form.

20. Payment obligation and reservation button

By clicking the final reservation button that creates a payment obligation, the customer expressly confirms that they are making a paid reservation.

On the German booking page, the final button must be clearly and unambiguously labelled:

ZAHLUNGSPFLICHTIG BUCHEN

or with another wording that has the same unambiguous meaning.

Before clicking the final button, the customer must be able to clearly view the reservation’s main characteristics, total price, payment conditions and, where applicable, the duration of the contract.

21. Provision of the form and contractual documents

This form and the reservation-specific information are made available to the customer before the reservation is completed.

After the reservation has been completed, the reservation confirmation and applicable contractual documents will be provided to the customer by email or on another durable medium.

The reservation summary, the relevant service provider’s conditions and the reservation-specific cancellation conditions form integral parts of this general information form.

22. Validity and updates

Otovia GmbH (limited liability) may update this information form if legal requirements, the services offered or the reservation systems used change.

The current version published on the website applies.

Last updated: 22.09.2026